Course Code: BSB20215Certificate II in Customer Engagement
Are you a people person? Take advantage of the skills you already have and consider a career in Customer Engagement. This Certificate is perfect for people who love to work face-to-face with customers every day. You will learn to work with multiple communication channels, capture data and provide customer service. Once employed, you’ll enjoy working in your career as a Customer Service Representative under supervision and with some authority to delegate.
Learning MethodClassroom / Workplace
Duration6 – 12 months.
RTO'sThis course is delivered by Kirana’s Registered Training Organisation Maxis Solutions Pty Ltd RTO ID 91428.
To achieve a BSB20215 Certificate II in Customer Engagement, a total of 9 units of competency must be completed; three core units and six elective units.
After achieving this qualification, students may undertake:
There are no entry requirements for this qualification. It’s preferred that students have obtained a minimum of a School Certificate or equivalent.
Students will need to be able to access and use a personal computer including internet connection, word processing and spreadsheet processing software, for example MS Word and Excel.
Student Selection Process
Kirana’s student selection process is designed to ensure that you’re enrolled in the qualification that best meets your needs.
Kirana’s selection criteria will take into account various factors when deciding upon which students will be offered places in the program including;
- The students’ needs and desired outcomes
- The ability and commitment of the students to complete the course;
- Eligibility requirements listed in the applicable National Training Package;
- Students existing ability in the ACSF core skills, (learning, reading, writing, oral communication and numeracy)
Students not meeting these requirements will be directed to more suitable qualifications or skill development programs.
After completing this course you can pursue a career as a:
- Customer Service Representative
|Unit Code||Unit Description|
|BSBCUE203||Conduct customer engagement|
|BSBCUE205||Prepare for work in a customer engagement environment|
|BSBCMM201||Communicate in the workplace|
|Unit Code||Unit Description|
|BSBCUE301||Use multiple information systems|
|BSBCUS201||Deliver a service to customers|
|BSBWHS201||Contribute to health and safety of self and others|
|BSBWOR203||Work effectively with others|
|BSBCMM301||Process customer complaints|
NSW Smart and Skilled – for students residing in NSW
An important notice about Smart and Skilled
Access Training Institute, Insight Training Group Australia, Kirana Training, Learning Lab, Maxis Solutions, and Precision Training Australia (Kirana Colleges) are all contracted training providers under the New South Wales Smart and Skilled program. The following qualification and pricing information remains current for existing students under Smart and Skilled, who enrolled on or prior to 31 December 2016.
Studying at Kirana Colleges is a lot more affordable thanks to Smart and Skilled, a subsidised training program offered by the NSW Government. Kirana colleges can offer this program through our Registered Training Organisation: Maxis Solutions Pty Ltd RTO ID 91428. Fee free scholarships and exemptions to tuition fees available. Eligibility criteria applies. This training is subsidised by the NSW Government.
|NSW Smart & Skilled Individual Priorities Funding Eligibility|